The only platform for managing all digital customer experiences.

The world's best enterprises use Sprinklr to research, engage, support, market, and advertise to consumers. See how we can help your company.

© 2021 Sprinklr Inc.. All rights reserved

SPRINKLR UNIFIED-CXM

More than 90% of the world’s top 100 brands trust Sprinklr.

Request a Demo

Request a demo

Request a demo with our team of customer experience experts today!

No one else can manage 35+ digital channels.

Unified-CXM gives your entire organization access to consistent data — helping teams work in sync to build personalized
customer experiences.

Leverage the world’s most advanced AI engine to tap into conversations and data across 35+ digital and social channels — and surface actionable insights that drive better strategies.

Only Sprinklr gives the full enterprise access to data, insights, and features powered by a single, shared platform — so they can create seamless omnichannel customer experiences.

Traditionally, brands have adopted point solutions to manage segments of the customer journey. In isolation, these may work — but they rarely work collaboratively, even when vendors build “Frankenstacks” of disconnected products. These solutions can’t deliver a 360° view of the customer, and often reinforce departmental silos. All of which creates point solution chaos.

Sprinklr’s approach is fundamentally different. We're the world's only Unified-CXM platform — and the way out of point solution chaos.


single-codebase architecture means a single source of truth

Industry-leading AI across 
60+ verticals

Purpose-built for the enterprise with 
4 fully integrated product suites

Leader

The Forrester Wave™

Sales Social Engagement Solutions, Q1 2021

Award

TrustRadius Top Rated

Social Media Management & Social Media Monitoring, 2020

Award

Forbes Cloud 100

The Cloud 100 2020 List

Modern Research

We help you make customer-centric a reality — by interpreting consumer data at scale, identifying opportunities, and giving you the insights to build smarter strategies.

Modern Marketing & Advertising

Transform social media from a conversation into a revenue driver by building content that delivers personalized experiences at scale — while keeping costs under control.

Modern Sales & Engagement

Know when, where, and how to connect with customers on their native digital channels — and protect your brand reputation at every touchpoint.

Modern Care

Redefine customer service as a proactive, digital-first experience — by engaging with customers earlier on their channels of choice, and scaling service with a human touch.

Leave your data silos behind with a

Unified-CXM platform

View our product suite

“Before, when everything was so siloed, it was impossible to centralize our data in one place or understand what was happening from a social standpoint across the industry. Now that we have Sprinklr, it’s provided that transparency and efficiency we lacked before.” 

Brittany Neish

Sr. Social Strategist

“There was very little measurement, campaign planning, or cross-team collaboration. Every market and team was interacting with customers on social, but we didn’t act like one brand. Sprinklr was the only platform robust enough to serve our needs as a global organization and innovative enough to keep up with our aspirations.”

Americo Silva

Global Head of Digital and Social Media

“We experimented with different point solutions, but they ultimately created inefficiencies and exposed us to a lot of risk. Sprinklr gives us a single view of our customers, helping us understand what they’re saying — not only on social, but across the web. These insights reveal where we need to focus our resources.”

Andy Freeman

Head of Social Media, Digital, & Marketing Transformation

“Prior to Sprinklr, we were using a number of point solutions. But it was causing our team to look here, look there… all very disruptive, and very different from the flow we have today, which is going into one centralized platform. Engaging, publishing, reporting, insights — all in one place.”

Katrina Munsell

Director of Customer Experience Center

><

Driving digital transformation for our customers.

60+ Verticals. Thousands of specialized AI models.

Generate tangible ROI in as little as 2 days.

With flexible, scalable architecture and highly verticalized, pre-built AI models, Sprinklr empowers enterprises to move from planning to production in as little as two days. Starting on day one, enterprises have access to Sprinklr’s proprietary Value Realization Dashboards, which are custom-built to enable value realization in real-time.

By shifting from siloed point solutions to Sprinklr’s unified approach, brands can create better experiences for consumers across all channels; enable cross-team collaboration across the entire enterprise; and - through consolidation on the world’s only Unified-CXM platform - save an average of 35%.

Ensure governance with 800+ role-based permissions.

Managing complex workflows on an enterprise scale is always a significant challenge — but Sprinklr’s governance capabilities put you fully in control. Our Unified-CXM platform empowers you to track every action across all channels, adjust workflows as needed, and define user roles with adjustable views and permissions. We ensure your peace of mind by ensuring your accounts always stay secure. 

What is Unified-CXM?

We handle unstructured and structured data on a massive scale, ingesting petabytes of data and capturing over 500 million conversations across both public channels and our customers’ private networks, spanning text, images, video, audio, and time series data.

Then we transform this raw data into actionable insights for your brand: analyzing it to make 10 billion AI predictions every day, tracking over 35,000 brands and influencers, handling over 15 million monthly customer cases, and managing over 2 billion profiles across all digital channels. No other vendor can match these capabilities. 

“We experimented with different point solutions, but they ultimately created inefficiencies and exposed us to a lot of risk. Sprinklr gives us a single view of our customers, helping us understand what they’re saying — not only on social, but across the web. These insights reveal where we need to focus our resources.”

Andy Freeman

Head of Social Media, Digital, & Marketing Transformation

Save 35+% on average.

Generate tangible ROI in as little as 2 days.

Save 35+% on average.

Ensure governance with 800+ role-based permissions.