Reduce handling time by up to 40% with AI-powered routing.
Use chatbot automation to answer your simplest and most frequently repeated customer service queries — so you can help customers faster, upsell related offers, and save your agents’ time for interactions that require a human touch.
“It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack.”
Sneha Jain
Global Social Data Intelligence Manager, McDonalds
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"Today, digital transformation is changing relationships with consumers, giving them an unlimited amount of purchasing choices. In this world, it’s even more crucial to effectively reach and engage our customers"
Lorenzo Bertelli
Head of Marketing, Prada Group
AI FOR CUSTOMER HELP DESKS
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Create live chat flows for your customer support teams.
Maximize every minute of your help desk agents’ time.
One place for all your agent interactions.
Use chatbot automation to answer your simplest and most frequently repeated queries in less time.
Give them the tools they need to engage with every customer.
The agent desktop allows you to view live chat, email, social, and voice tickets in a single interface.
Now you can show up where your customers are — and make them happier.
Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.
- Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.
