When you don’t hear customers they stop being customers.
Customer service teams miss 90% of all customer conversations. Why? Because customers are using 35+ digital & social media channels to talk about your company and what they need from you — and they’re expecting you to listen and respond.
“It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack.”
Sneha Jain
Global Social Data Intelligence Manager, McDonalds
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SOCIAL MEDIA CUSTOMER SERVICE AND CARE
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"Today, digital transformation is changing relationships with consumers, giving them an unlimited amount of purchasing choices. In this world, it’s even more crucial to effectively reach and engage our customers"
Lorenzo Bertelli
Head of Marketing, Prada Group
MODERN SOCIAL MEDIA CUSTOMER CARE
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Manage social media customer care at scale.
Maximize every minute of your customer service agents’ time.
Measure and improve the customer experience.
Every step you take to make customers happier is a step toward winning or retaining business.
Give them the tools they need to care for every customer.
Understand what drives social media customer service success — and get more out of your teams every single day.
Now you can show up where your customers are — and make them happier.
Identify the critical capabilities that every digital care and service team must have.
- Discover how AI and automation can create significant value in digital service channels.
